Last Updated: August 2026
This Shipping & Delivery Policy outlines the shipping, delivery, and fulfillment terms for all orders placed on our website. By placing an order, you agree to the terms below.
(1) Order Processing Time:
All orders are processed and verified within 1–3 business days (Monday to Friday, excluding weekends and public holidays). Processing includes order confirmation, quality inspection, packaging, and logistics arrangement.
Orders placed on weekends or official holidays will be processed on the next working day. We reserve the right to delay order processing slightly during peak sale seasons, promotional events, or inventory adjustment periods.
(2) Shipping Coverage:
We currently ship to most countries and regions worldwide. For certain remote areas, restricted regions, or countries with special customs policies, we may suspend shipping services without prior notice. Customers will be notified via email if your shipping address is unavailable for delivery, and a full refund will be provided optionally.
Additionally, if your country or region is not covered by our website’s shipping scope, and you have your designated logistics forwarding agent within China, you may also contact our customer service team via email. We can arrange delivery to your designated shipping address within China.
(3) Shipping Time & Delivery Estimates:
Delivery time varies by destination, shipping method, and local customs clearance efficiency. The estimated delivery timeline is for reference only:
Standard Shipping: 7–15 business days
Expedited Shipping (if available): 3–7 business days
Please note that estimated delivery times do not include customs clearance delays, local postal delays, weather conditions, or force majeure factors. No refund or compensation will be offered for minor delivery delays caused by uncontrollable external factors.
(4) Shipping Fees:
Shipping costs are calculated based on the item weight, package size, shipping destination, and selected shipping method. The exact shipping fee will be clearly displayed at checkout before you complete payment.
(5) Customs, Duties & Taxes:
All international orders may be subject to import duties, taxes, and customs clearance fees charged by the destination country.These additional charges are the sole responsibility of the customer.
We do not cover any customs duties, import taxes, brokerage fees, or local handling fees. We recommend customers check the local import policy and tax standard of your country before placing an order.
(6) Order Tracking:
Once your order is shipped, we will send a confirmation email with a unique tracking number and a tracking link. You can monitor your package status in real time via the tracking page.
Tracking information may take 24–48 hours to update after shipment due to logistics system synchronization delay.
(7) Delivery Address & Signature Confirmation:
Customers are fully responsible for entering accurate and complete shipping address information (including recipient name, phone number, postal code, and detailed address). We will not be liable for lost, returned, or undeliverable packages caused by incorrect or incomplete address information provided by customers.
Most deliveries require a signature upon receipt. If you are unavailable, the local courier may leave a delivery notice or rearrange a second delivery according to local logistics rules.
(8) Lost or Stolen Packages:
Once the tracking system shows the package is “Delivered”, the package is considered successfully delivered. We will not be responsible for lost or stolen packages after confirmed delivery.
For packages marked as delivered but not received, customers are advised to contact the local courier company immediately to file an inquiry. For undelivered, lost, or damaged packages during transit, we will provide replacement or refund solutions after verifying the logistics proof.
(9)Force Majeure:
We are not liable for delivery failures or delays caused by uncontrollable factors, including but not limited to natural disasters, extreme weather, war, policy adjustment, customs blockade, logistics suspension, and other force majeure situations.
(10)Contact Us:
If you have any questions about shipping, delivery, or order logistics, please contact our customer service team via our website contact form or official email.
