Returns & Refund Policy
Last updated: August 13, 2026
Thank you for shopping with us. We want you and your pet to be completely satisfied with every purchase. If you are not happy with your order, please review the policy below and contact our customer service team at [support@email.com] for assistance.
1. Return Eligibility
You may return eligible items within 30 days of the delivery date.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Items must be free of pet hair, dirt, and any signs of use.
Please note: For health and hygiene reasons, the following items are non-returnable once opened or used:
Pet apparel, collars, and harnesses that have been tried on your pet
Feeders, water bowls, and slow feeders
Litter boxes and litter accessories
Pet food, treats, and supplements
Toys that have been chewed or played with
If any of these items arrive defective or damaged, please refer to Section 5 below.
2. How to Initiate a Return
1)Contact our customer service team at [support@email.com] with your order number and the reason for return.
2)We will provide you with a return authorization (RA) number and the return shipping address.
3)Pack the item securely and include the RA number on the outside of the package.
4)Ship the item back using a trackable shipping method.
Please do not return items without an RA number. Packages sent without authorization may not be processed.
3. Return Shipping Costs
Defective, damaged, or incorrect items: We cover the return shipping cost. We will provide a prepaid return label.
Returns due to personal preference, wrong size ordered, or change of mind: You are responsible for the return shipping cost. Original shipping fees are non-refundable.
4. Refund Processing
Once we receive and inspect the returned item, we will process your refund within 3–5 business days.
Refunds are issued to the original payment method used at checkout.
Depending on your bank or card issuer, it may take an additional 7–10 business days for the refund to appear in your account.
If the returned item does not meet the eligibility criteria in Section 1, we reserve the right to reject the return or issue a partial refund.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or differs from what you ordered:
Please contact us within 48 hours of delivery.
Include clear photos of the item and the packaging, along with your order number.
We will arrange a free replacement or issue a full refund, including original shipping costs, at our discretion.
6. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or variant, please return the original item for a refund and place a new order.
7. Lost or Stolen Packages
If your tracking shows “delivered” but you have not received your package, please contact us within 7 business days. We will file an investigation with the carrier. If the package is confirmed lost, we will issue a replacement or full refund.
8. Final Sale Items
Items marked as “Final Sale” or purchased at a clearance discount of 50% or more are non-returnable and non-refundable, unless they arrive defective or damaged.
9. International Orders (Canada)
For orders shipped to Canada:
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Any customs duties, taxes, or brokerage fees paid at the time of delivery are non-refundable.
10. Contact Us
If you have any questions about this Returns & Refund Policy, please reach out to us:
Email: [support@email.com]
Response time: Within 24 business hours (Monday–Friday)
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting to this page.
